If you do not see it, please check your Promotions or Spam folders as the password reset email sometimes ends up there. Follow the link, choose your new password, then log in. You will receive an email from Cryptlex with a password reset link. Click 'Forgot Password', enter the email address where you received your license key, and click 'Recover Password'. The first time you use the portal you will need to request a password reset. Contact us via email ( with your full name and license key to have us do this. If you purchased from a 3rd party vendor, we would need to assign your license key to your email address for you to use this. If you purchased your key from LightBurn directly, you will have access to this portal. Orders for accessories from all counties are shipped from China and customers might need to bear the shipping costs and tax fees.The license system used by LightBurn has a web portal that you can use to view the computers on their license, and do some basic tasks like remove a computer that has failed and process an offline activation. We would contact you via email in such cases before shipping. You might need to pay taxes and assist the shipping company with customs clearance. Please note: in case your ordered machines are out of stock in overseas warehouses, we would ship goods directly from China. All EU countries: Spain, France, Germany, Czech Republic, Poland, Italy, etc.Orders for 3D printers and laser engravers from the following listed countries would be shipped from overseas warehouses without shipping costs and taxes (fees might be collected for remote areas). Most spare parts,filaments and accessories will be shipped from China Shipping from local warehousesĪll countries belonging to the European Union Economy International: Accessories and other products will be shipped from China. Local Delivery: The product is in stock in the local warehouse and will be shipped directly from the local warehouse.ģ. Standard International: This product is not in stock in the local warehouse and will be shipped from China.Ģ. On the checkout page, the following situations will appear:ġ.
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